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Digital Signage Apps & Widgets Signage Software Support
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Digi Awards 2017 | Mvix

Instagram Widget Changes
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Digi Awards 2017 | Mvix
Instagram Widget Integration Changes
FRI, Apr 6th, 2018

Instagram Widget Changes and Issues

As has been widely reported in media, Instagram made some sudden changes to their API on April 4th, 2018. Due to this some features of the Instagram Widget in XhibitSignage software have been severely impacted.

We apologize for any frustration or inconvenience this has caused. Unfortunately, Instagram gave no warning that these changes would be coming into effect, and they affect all Instagram users and accounts across the world.

At this time, our R&D team is working deligently to potentially implement the new Instagram requirements and changes imposed for 3rd party integrations. Needless to say, at this time, we do not have any timeline on when the required changes can be adopted. Further, Instagram has stopped accepting submissions for new or modified integration requests.

What has changed in the new Instagram Platform?

Data-fetch Limits: Instagram has instituted a massive reduction in how much data 3rd party apps and widgets can fetch from the Instagram API, shrinking the API limit from 5,000 to 200 calls per user per hour.

User Feeds: It is still possible to display your own Instagram account, however, Instagram has removed the ability to display user feeds from other Instagram accounts which are not your own. You can only display the user feed of the account which is associated with your Access Token, but it is no longer possible to display someone else’s feed using your own Access Token.

Public Comments:It is possible to display comments on your own user feeds, but it is no longer possible to display comments on posts in hashtag or location feeds.

Our goal is to ensure a seamless and uninterrupted playback of your digital signage network. However, such situations with 3rd party APIs are beyond our control. We regret the inconvenience.

For questions and clarification, please contact our support team:

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