ENHANCING THE GUEST EXPERIENCE
It is a proven fact that hotel guests are be more likely to remain in the comfort of the hotel or its restaurant if they know their flight is going to be delayed. For example, if business traveler sees that his flight is delayed, he might decide to stop by the bar for a couple of extra drinks or even dinner before departing to the airport.
This means extra sales for the hotel and a better experience for Robert. A world-renouned hotel brand, for example, saw its guest satisfaction survey scores jump about five points after they implemented their airport information displays.